Privacy policy

Last updated: draft · to be confirmed on approval.

1. Who we are

TOTAL SUPPORT SOLUTIONS KS LTD (“Total Support Solutions”, “we”, “us” or “our”) is the data controller responsible for the personal data collected through this website. We are a defence-consulting company registered in Cyprus, with our registered office at Lordou Vyronos 2, Office 101, 1096 Nicosia, Cyprus.

For any question about this policy or about how we handle your personal data, you can contact us at [email protected].

2. What personal data we collect

We only collect the personal data you choose to give us. When you complete the “Request a briefing” contact form, we collect:

• your full name;
• your organisation (if provided);
• your email address;
• your telephone number (if provided);
• the area of interest you select;
• the content of the message you send us; and
• a record of the consent you give when submitting the form.

We do not ask for special-category data through this website, and you should not send us classified, sensitive or export-controlled information via the contact form.

3. Lawful basis for processing

We process the data submitted through the contact form on the basis of your consent (Article 6(1)(a) of the GDPR), which you give by ticking the consent box before submitting your request. Where we later correspond with you about a specific engagement, we may also rely on the performance of, or steps taken to enter into, a contract.

4. How we use your data

We use the personal data you provide only to:

• respond to your enquiry and arrange the briefing or conversation you request;
• understand the requirement, tender or system you are asking about; and
• keep a record of our correspondence with you.

We do not use your data for automated decision-making or profiling.

5. Sharing and disclosure

We do not sell your personal data. We may share it with trusted service providers who host our website or handle form submissions on our behalf, acting only on our instructions and under appropriate data-processing terms. We may also disclose data where required to comply with a legal obligation.

6. Retention

We keep the personal data submitted through the contact form only for as long as necessary to handle your enquiry and any resulting engagement, and to meet our legal and record-keeping obligations. When it is no longer needed, we securely delete or anonymise it. (Specific retention periods to be confirmed by the client on review.)

7. Your rights

Under the GDPR you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to erase your data;
• restrict or object to our processing;
• data portability; and
• withdraw your consent at any time, without affecting prior processing.

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus.

8. Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No transmission over the internet can be guaranteed to be completely secure, but we work to protect the data you share with us.

9. Changes to this policy

We may update this policy from time to time. Any changes will be published on this page with a revised “last updated” date.

10. Contact

Questions about this policy or your personal data can be sent to [email protected], or by post to TOTAL SUPPORT SOLUTIONS KS LTD, Lordou Vyronos 2, Office 101, 1096 Nicosia, Cyprus.